Ronald A. Weist
Network Engineer Candidate
| Network Experience | Hardware Experience | Software Experience | Resume Home | Network Diagrams | Scopes of Work | Internal Proposals |
Customer Scopes of Work
| Intrusion Detection System | Packeteer Packetshaper | Network Sniffer |
| Dial Backup Scope | Line Upgrade | Site-to-site PIX VPN Scope |
Packeteer Scope of Work
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Date
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Company Name
Job Name
Scope Of Work
I.
Gather necessary
information from client
II.
Configure
Packeteer for operation
III.
Verify operation
of the RAS connection
IV.
Install
Packeteer at client site
V.
Monitor
Packeteer at client site
VI.
Analyze Traffic
patterns
VII.
Control
I.
(At Enveloptech)
Gather information from the client
A. Accurate network diagram
1. Shows both LAN and WAN
2. Shows Addresses and gateways
B. Accurate listing of protocols/applications used on
the network
1.
2. Acceptable applications
3. Suspected prohibited applications
C. 2 IP addresses for Packeteer operation
D. Phone number for POTS line connection to the
Packeteer
E. Link speed of the outgoing Ethernet connection
II.
(At Enveloptech)
Configure Packeteer for operation
A. Set interface and gateway addresses
B. Set the correct link speed
C. Set it to operate with the RAS modem
D. Set necessary usernames and passwords
III.
(At Enveloptech)
Test the RAS connection availability
IV.
(At Client Site)
Install the Packeteer before the last hop to the WAN
A. Let the Packeteer run for at least one day
B. Log in and verify that it has classified data beyond
the “default” bucket
C. If “B” above is true, clear the contents of the
buckets
V.
(At Enveloptech)
Monitor the progress of the Packeteer
A. Check in daily to see if proper classification is
occurring
B. It may take 3 – 5 days for a good pattern to immerge
1. Save the data when there is a good pattern
2. The monitor should be stopped at the technicians
discretion
VI.
(At Enveloptech)
Analyze the gathered data
A. Print out “Snap Shot” network performance pages
1. Network Inbound/Outbound Utilization
2. Efficiency
3. Top 10 Classes
4. Traffic Class Tree
B. Print out additional graphs as necessary
1. Largest 80% WAN utilization chart
2. Top Talkers/Listeners
C. Make particular note of up to 3 mission critical
applications as defined by the client
D. Make particular note of up to 3 prohibited
applications as defined by the client
E. Write up a brief summary of recommendations for the
client
VII.
(At Enveloptech
or Client Site) Discuss the findings on site of over the phone
A. Show the client the charts (via the Packeteer WWW
server if remote)
B. Have them identify up to 3 mission critical
applications to set aside bandwidth for
C. Have them identify up to 3 prohibited applications to
restrict bandwidth from
D. Additional traffic shaping is possible for an
additional charge to cover the engineer’s time.
VIII.
(At Enveloptech
or Client Site) Apply traffic shaping
A. Set minimum and maximum bandwidth for up to 3 mission
critical applications
B. Set minimum and maximum bandwidth for up to 3
prohibited applications
C. Educate the client on the basics of how this
functions
D. Show an example
IX.
Additional
traffic shaping
A. Will be charged at salesman’s discretion
B. Can be considered warrantee work if applicable
a.
The customer
must provide a detailed network diagram to insure proper placement of the
Packeteer box. This would include
network addressing, protocol information, and a list of applications that
should be running on the network. This
must be completed prior to equipment configuration and installation.
b.
The customer
must insure that the WAN and LAN circuits are up and operational during the
time of the data gathering, and that traffic patterns will be as normal as
possible during that time as well (ie. No major topology or computer changes
occurring at the same time)
c.
The customer
must provide 2 IP addresses to Enveloptech for the Packeteer
installation.
d.
The customer
must provide a gateway address for the Packeteer.
e.
The customer
must provide Inbound/Outbound link speed for the Packeteer.
f.
The customer
must provide a standard phone line (POTS) for remote access to the Packeteer.
g.
The customer
should attend -- or be available for comments during -- the initial discovery
phase of the project to insure accurate and timely information is shared to aid
the performance of the Packeteer.
Customer is responsible for
providing a sufficient space for the installation of the Packeteer equipment.
Customer is responsible for
providing a sufficient number of power outlets to run the equipment. These
outlets should be isolated from an electrical circuit that may create
electronic interference with data communications equipment.
Customer is also responsible
for providing the appropriate operating environment for the Packeteer as
described by the manufacturer of the equipment.
All work to be done within
normal business hours (Monday to Friday, 8:00am to 5:00pm). Projects requiring
labor outside of these hours will be charged at a premium overtime rate.
SIGNATURES:
This Scope of Work has been agreed to and accepted by:
(Client Signature)
(Print here)
(Enveloptech
Signature)
(Print here)